Adecco
Junior Technical Support Engineer – Degree, Networks, Support Salary: £25,000 – £32,000 (depending on experience) + benefitsLocation: Central London The company The company is one of the UK’s most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting opportunity […]
Junior Technical Support Engineer – Degree, Networks, Support
Salary: £25,000 – £32,000 (depending on experience) + benefits
Location: Central London
The company
The company is one of the UK’s most innovative and award-winning AI technology firms. Starting from humble beginnings, they have grown into a global leader in their chosen field. This is an exciting opportunity to join their dynamic team and contribute to cutting-edge technology solutions while supporting their IT operations.
About you
* Degree in Computer Science, Engineering, or a related technical field from a top university (First or 2:1).
* Strong knowledge of Windows and macOS environments.
* Familiarity with Microsoft 365 or Google Workspace.
* Basic understanding of networking (TCP/IP, DNS, DHCP, VPN).
* Excellent communication and problem-solving skills.
* Detail-oriented and customer-focused with the ability to prioritize tasks.
Nice to have
* Previous experience in IT support or helpdesk (internships considered).
* Knowledge of Active Directory, Azure AD, or Intune.
* Basic Scripting skills (PowerShell, Bash, Python).
* Experience with ticketing systems (Jira, Zendesk, Freshservice).
* Awareness of security best practices (ISO27001, SOC2).
What Can you expect to be doing?
* Act as the first point of contact for IT support queries via email, chat, or ticketing system.
* Diagnose and resolv
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