Technical Consultant – OpenAthens

Job Summary by the careerbalance.co.uk Team:

60Job Description:More details
Technical Consultant – OpenAthens
Salary: From £40,000 per annum negotiable depending on experience
Contract: Permanent
Location: Hybrid – flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park – Oxfordshire)
Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions.
Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers.
About the role:
The OpenAthens team, part of Jisc, has the vision to become the world’s most user-friendly information access management experience, helping academics, students, scientists and library patrons gain access to the knowledge they need to achieve great things.
Joining us as a technical consultant within the OpenAthens consultancy team, your goal is to deliver the gold standard of technical support, onboarding expertise and advice to our global customer base, partners and internal stakeholders.
As you gain experience, you have the opportunity to progress to a senior level. As a dynamic and adaptable team, our responsibilities will change over time at both this level and senior levels.
At Jisc we value in person meetings wherever possible, so a willingness and ability to travel across the UK will be necessary in this role (although you’d be welcome to come into our offices more often should you wish). Some travel both within the UK and internationally subject to business and customer requirements is expected.
Responsibilities will include:
• Conduct technical pre-sales consultations and answer technical questions to assist with closing sales opportunities
• Act as a stakeholder liaison to facilitate discussions and establish a shared understanding of requirements from different customer and internal stakeholder groups
• Establish an in-depth knowledge of key 3rd party products to aid in solution design
• Perform user acceptance testing of new products and features
• Design and deliver new training materials and content to internal and partner stakeholders
• Accompany sales team in on-site and online customer meetings delivering training and advice where required
Key Skills and Experience:
• Flexibility and strong prioritisation skills to adapt based on customer/business requirements
• Ability to quickly establish credibility and trust, and build effective relationships with key stakeholders
• In depth knowledge and experience of OpenAthens products, web technologies and applications, SAML, OIDC, federated access, REST APIs
• Ability to translate complex technical themes into technical diagrams as requested to aid understanding of solutions and to Identify trends or patterns, and communicate these appropriately
• Supporting, configuring and consulting on SaaS products and services. Designing and delivering presentations for technical and non-technical audiences
Please refer to the job description for full details.
Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for this or other roles!
Why work for us?
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles.
Take a look at our fantastic benefits! We offer:
• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas
• A generous pension scheme
• A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks
• A generous budget to support you with external learning and Continuous professional development
• Allocated allowance of up to £250 to equip your home office
• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning
• Mental health first aid trained staff and supportive environment
• Financial well-being support
• The opportunity to donate to charity tax-free with our Payroll Giving benefit
• A wide range of discounts from retailers and big-name high-street stores
• Cycle to work scheme
• Employee recognition awards and travel loans
• Additional Flexible benefits include Holiday Buying – Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech
Equality, diversity and inclusion
We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles – a principle which actively encourages acceptance of differences within individuals.
We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity.
Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.
Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!
We advertised this role on 25/06/24.
Job Ref
EK – TC0602
Location
Hybrid – Any of our hubs – UK
Function
IT
Salary
From £40,000 per annum negotiable depending on experience
Status
Full Time
Type
Permanent
Hours
35Location: London