Get Staffed Online Recruitment Limited
Customer Success Associate Three days hybrid – Canary Wharf £45,000 – £50,000 Are you passionate about building strong client relationships and delivering real value? Our client is looking for a Customer Success Associate to join a growing team in Canary Wharf. This is a fantastic opportunity to be the second hire in a scalable regional […]
Customer Success Associate
Three days hybrid – Canary Wharf
£45,000 – £50,000
Are you passionate about building strong client relationships and delivering real value? Our client is looking for a Customer Success Associate to join a growing team in Canary Wharf. This is a fantastic opportunity to be the second hire in a scalable regional Customer Success model, supporting UK and European clients in the Cyber space.
About the Role
As our client’s Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from their services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.
They are looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, they would love to hear from you.
What You’ll Be Doing:
- Acting as the main point of contact for your assigned accounts.
- Understanding client goals and creating tailored success plans.
- Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions.
- Building and executing renewal strategies, forecasting risks, and ensuring timely renewals.
- Spotting upsells and cross-sell opportunities.
- Driving product adoption and engagement using proven playbooks.
- Preparing clear executive updates and contributing to QBR materials.
- Championing service value and client satisfaction.
What They’re Looking For:
- 1–3 years’ experience in Customer Success or Account Management (ideally in tech, managed services, or SaaS).
- Strong communication skills, with confidence in executive-level and technical conversations.
- Experience supporting renewals and structured success planning.
- Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services.
If you’re ready to make a real impact and grow your career in a supportive, forward-thinking environment, apply today!
Source ⇲
joblookup.com