Income Services Manager

A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent.  This association has a big impact in its community and creates an inspiring, inclusive place to work. They are looking to bring someone into their collaborative […]

A well-established Housing Association in East London / Essex is looking to take on an Income Services Manager for an interim period with the option of temporary to permanent.  This association has a big impact in its community and creates an inspiring, inclusive place to work.

They are looking to bring someone into their collaborative team who comes from a housing association or Local Authority background with experience in team management and in maximising their income recovery efforts, ensuring rent collection and debt management.

Responsibilities:

• Lead and motivate a team of income officers to provide a strong level of rent collection and arrears recovery service
• Create clear KPI’s and dashboards to highlight rent collection performance and present findings 
• Overseeing that all statutory and compliance obligations are met within time scales and risks are mitigated via strong controls
• Support team with understanding of universal credit, court proceedings and dealing with complaints and at times, eviction processes

Requirements:

• Housing Association / Local Authority background with experience leading teams in Income & Debt recovery, following best practice
• Experienced in team management, the ability to oversee the team’s performance and review targets in 1:1s
• Confident presenting and liaising with stakeholders at a range of levels (both internally and externally)
• Positive approach to work, happy to collaborate and have strong IT skills

The role offers a hybrid model with the organisation known for its inclusive and co-operative team environment. 

If this role sounds of interest and you have the relevant experience, please apply ASAP as the opportunity is a crucial role within the organisation structure.