Head Of Retail Operations – London

Job Summary by the careerbalance.co.uk Team:

127Job Description:*Head Of Retail Operations – London *

Head of Retail Operations – The o2
65000 per annum

* 5 out of 7 days per week
* Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
* Aviva Digicare – Free annual healthcare check
* Exclusive Benefits & Wellbeing site (Perks at Work)
* Entertainment discounts – up to 55% off cinema tickets
* Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
* Travel discounts – Discounts with holiday companies such as TUI and Expedia
* Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards

* Meals on duty
* Vodaphone discounts
* Pension scheme and Life Assurance
* Employee Assistance Programme
* 23 days + BH’s and an additional day off for your birthday
* 2 days additional leave, following return from Maternity leave during the first year back
* Competitive and supportive family benefits
* Day off for baby’s 1st birthday
* Holiday purchase scheme
* On-going training & development and career pathways
* Professional subscriptions paid
* Financial wellbeing programme and preferred rates on salary finance products
*
**Who we are:*

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK, we are proud to have a wealth of long-standing partnerships with venues across sports, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.
We are culinary champions – it’s what we do and it’s what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.
Focussed on ‘doing the right thing’ for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.
We have a commitment to being Net Zero by 2027, are official partners of the British Paralympic Association, and are proud to pay all our team members at least the Real Living Wage or London Living Wage.
We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

More about the role:

Overview
The O2 Arena is the world’s most popular music venue, owned by AEG, it is the home of entertainment in London. With up to 200 plus incredible events a year including the Brits Awards, no day is ever the same and, Levy UK&I is proud to be the exclusive catering provider within the arena providing food and beverage.This a fabulous opportunity for an accomplished food and beverage professional. To inspire and lead a team of up to 400 people. Optimising the sales and profitability of each outlet underpinned by a structured approach, to focus on compliance with relevant company policies, standards, and employment principles.This role profile is a guide to the work you will initially be required to undertake, it may be changed from time to time to incorporate changing circumstances and business priorities. It does not form part of your contract of employment.
The specific remit of this role covers:

* Oversee on estimated 16m through diverse food and beverage operations during 200+ shows per year.
* Forward thinking, creating innovative retail strategies and presenting periodic updates to client SLT.
* Overseeing all projects from an operational perspective, ensuring that all deadlines are met and work delivered to the agreed standard.
* Ensuring consistent and exceptional service standards to achieve and exceed department targets and grow our reputation for legendary customer service.
* Oversee and ensure that all services within remit are ready for operation at specific time and to the agreed standard (up to 22 food bars and beverage outlets).
* Close and detailed liaison with 3 HOD’s and their management team to plan and deliver innovative solutions.
* Regular monitoring and development of each department to ensure that food & beverage quality, presentation, and standards are in place.
* Liaison with 3rd party supplier and contractors to underpin effective service delivery.
* Monitor and maintain the Health and Safety policy, process, and culture across your departments.
* To provide direct liaison with management team to ensure that communication and expectations are clear.
* Share and act on client and customer feedback continually.

About you:

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Our team is a vibrant tapestry of backgrounds, experiences, and perspectives, which enriches our creativity, innovation, and overall success. We are dedicated to providing equal opportunities, promoting fairness, and ensuring that all voices are heard.

We firmly believe that a diverse team leads to innovation and creativity. We welcome candidates from all walks of life and backgrounds to join us in our mission to create a supportive and equitable work environment where everyone has the chance to excel and collaborate.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance toLocation: London (Greater)