Deputy Manager

Job Summary by the Career Balance Team:

Hartwig Care, a domiciliary care company operating in London, Surrey, Hertfordshire, and Kent, is seeking a Deputy Manager for their office in Chingford. The successful candidate will be responsible for managing client inquiries, conducting home visits, and ensuring clients receive necessary information and documentation. Additional responsibilities include ensuring care worker visits are on time and updating care workers on agency policies and procedures. The ideal candidate will have excellent communication skills, be able to handle confidential matters, and have good organizational skills. Interested applicants can submit their CV and cover letter online.

Job Description:Job Description

About Us:

Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalized care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence all within the familiar and cherished surroundings of their homes.

Requirement: We are currently looking for a Deputy Manager who can work in our office located in Chingford E4 9FA, Monday- Friday.

Employee Benefits:

• Employee Assistance Program – 24/7 counselling and online wellbeing resources.
• Wellness platform – Everything you need to reach your Health and Fitness goals.
• Newsfeed and Recognition – A great place to boost company culture and celebrate great work.
• Perks and Savings – Opportunity for saving money on daily essentials and key life events.
• 20 days of paid holiday, plus bank holidays.
• Free DBS Check.
• Ongoing training and development.

Main Responsibilities:

• Manage client enquiries, providing information to prospective clients, and conducting home visits.
• Attend initial client interviews, assess needs, and identify risks.
• Ensure clients receive necessary information and documentation.
• Complete and maintain up-to-date client paperwork.
• Manage and monitor care packages.
• Follow up on reported issues, record in the Care planner, and forward to the relevant person.
• Report activities and concerns to representatives and professional networks.
• Handle complaints in line with the procedure.
• Recognize, assess, and meet the needs of service users.
• Liaise with clients, representatives, care workers, Care Managers, and other professionals.

Additional Responsibilities:

• Ensure care worker visits reflect continuity and flexibility.
• Ensure visits occur on time with the right care worker.
• Update care workers on client visits, agency policies, and procedures.
• Receive information/reports from care workers verbally and in writing.
• Confirm and attend care worker review bookings and Care Team meetings.
• Cross-reference actual bookings against planned bookings for correctness.
• Assist in service monitoring and improve client safety.
• Assist Care Managers in communicating with care workers regarding daily visits and meetings.
• Answer calls and messages, take messages, and divert calls within the telephone system.
• Log calls in the relevant places for follow-up.

Ideal candidate qualities include:

• It is a fast- paced environment, the successful Deputy Manager will be interpersonally confident and a pro-active team player.
• Discretion and the ability to handle confidential matters and sensitively.
• Have the ability to thrive under pressure and good organisational and multitasking skills.
• Showcase a high level of attention to detail and be able to prioritise workload.
• Have excellent communication skills, always professional and polite.
• Competence in Microsoft Office products: Excel, Word, Microsoft Outlook
• Proactive and ability to use initiatives during complex situations.
• Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘provide care and support for our clients’ by:

2. Being people focused.
3. Reflecting a ‘can do’ approach.
4. Striving for excellence in everything we do.
5. Having mutual respect for everyone we work with, work for and support through our services

How to Apply:

If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit your CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to   and or click the Apply Now button below to fill in our online application form.

Location: Waltham Forest, London