Engineering Coordinator

Wildanet, a Wireless Internet Service Provider based in Cornwall, focuses on delivering high-speed broadband to underserved areas. The Engineering Coordinator plays a crucial role in supporting the Provisioning team by managing resource scheduling and optimising operational efficiency. Key responsibilities include maintaining appointment schedules, generating performance reports, and liaising with engineering teams to enhance customer experience. The role requires knowledge of Microsoft Office, logistics, and an understanding of FTTP network installations. Wildanet offers a full-time, permanent position with various benefits, inviting passionate individuals to join their mission of improving connectivity in communities.

*Company Overview*
Wildanet is a Cornish-based Wireless Internet Service Provider dedicated to delivering superfast wireless broadband to hard-to-reach areas. Our mission is to ensure that homes and businesses overlooked by traditional providers receive fast and reliable internet solutions, enhancing connectivity within our communities.
*Summary*
As an Engineering Coordinator, your primary purpose is to ensure seamless support to the Provisioning team by efficiently managing resource scheduling for both internal and external stakeholders. Your role is pivotal in optimizing operational efficiency and delivering a superior customer experience throughout the provisioning process.
*Responsibilities*
Overall responsibility for ensuring that engineering installation key performance indicators are delivered, through effective deployment of engineering resources ensuring daily opportunities are maximised
* Scheduling resource via both Skedulo and Dynamics 365 for internal and external stakeholders
* Maintain accurate records of appointment schedules, success rates and customer interactions.
Generate regular reports on key performance metrics, such as appointment adherence, queue turnaround time, and customer satisfaction.
* Continuously identify opportunities to streamline operational processes and enhance productivity.
* Act as a frontline liaison between the organisation and engineering resource, ensuring a positive and seamless experience throughout the provisioning journey
* Collaborate with cross-functional teams to implement improvements and best practices, driving efficiency and effectiveness in the Provisioning team.
*Requirements*
* Knowledge of Microsoft Office, including Excel, Word and PowerPoint.
* Understanding of logistics and geo-mapping of engineering capabilities to engineering activities.
* Demonstrable understanding of the skills required for complex external and internal (overhead and underground) FTTP network installations an advantage.
* Ability to manage multiple workstreams and prioritise work stack.
If you are passionate about engineering and want to make a difference in connecting communities, apply now to join Wildanet’s mission-driven team!
Job Types: Full-time, Permanent
Pay: £27,500.00 per year
Benefits:
* Bereavement leave
* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Free flu jabs
* Free or subsidised travel
* Free parking
* Life insurance
* On-site parking
* Paid volunteer time
* Sick pay
* Store discount
Ability to commute/relocate:
* Cornwall PL14 6BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person