Customer Service

Job Summary by the Career Balance Team:

A company in Middlesborough is hiring customer service advisors, with the option for some home working after a certain period. The role involves being the first point of contact for customers, handling queries and complaints, and taking a high volume of calls. The ideal candidate should have customer service experience, be motivated, have problem-solving skills, and possess good listening and empathy skills. The company offers bonuses, incentives, full training, development opportunities, social events, and a company pension. Multiple start dates are available throughout January and February 2024.

Job Description:Customer service advisor
Location – Middlesborough – some home working available after a qualifying period
Start date – Several start dates throughout January and February 2024
Hours – full time, 37.5 hours between 7am-11pm Monday-Sunday
The role:

• As a Customer Service Advisor, you will be first point of contact for our clients’ customers.
• Dealing with a variety of queries, escalations and complaints.
• Taking between 70 – 90 calls a day – some can be very quick.
• You will be a keen listener, hearing customers queries, offering immediate solutions, managing their objections to come to a resolution or escalating where necessary.
• You will effectively solve queries to come to a suitable solution for customers and the client.

What we are looking for:

• Customer service skills are key – whether this has been in retail, hospitality, recruitment or call centres, we would be keen to hear from you!
• Motivated
• Problem solving skills.
• Great listening and empathy skills

What we can offer you:

• Bonuses and incentives
• Full training on offer
• Some homeworking is available after a qualifying period.
• Full training and development opportunities on offer
• Company initiatives – social events, 
• Company pension

Location: North East, Middlesbrough