Administrator

An electricity distribution company in Stockton-on-Tees is seeking a skilled Administrator for their Wayleave Department. The role involves processing consents for over 60,000 landowners, managing customer inquiries, and completing legal agreements and environmental searches. Candidates should possess strong administrative skills, excellent communication abilities, and at least five GCSEs, including English and Maths. The position offers a competitive salary, flexible benefits, and opportunities for professional development. Successful applicants will be part of a dynamic team focused on delivering high-quality customer service, with interviews scheduled for 18th August.

Administrator

Stockton-on Tees / TS18 3TU

Permanent

Competitive + Flexible Benefits

Summary

Our client, an electricity distribution company based in Stockton-on Tees (TS18 3TU) is looking for a proficient Administrator to join their Wayleave Department.

The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high quality customer service to both internal and external customers.

The role is an excellent development opportunity and has a pay-point based Framework which is linked to competence, performance, knowledge & experience, which is measured against set criteria. This allows the successful candidate the opportunity to be rewarded for continuous improvement and great performance.

You will be responsible for acquiring simple wayleave consents, payment re-assessments, and simple planning submissions, as well as completion of work-flow management tasks. Environmental and landowner searches are required for numerous projects, along with the processing of land damage and compensation claims.

You will also be required to support the Wayleave Officers by speaking to their customers and landowners about the progress of new connections and land rights.

This is a busy and fast paced team which receives multiple enquiries each day from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers relating to our existing consents and current projects and you will be required to respond to these effectively.

The hours of work are Monday to Friday 8:30am and 4:40pm.

Interviews will be taking place on Monday 18th August

Please only apply if you able to attend on this day between the hours of 0930 to 1530.

Some of the key deliverables in this role will include: 

Answering customer/landowner telephone & e-mail enquiries

Completing simple legal agreements and compensation payments – Training will be given

Completing landownership and environmental searches – Training will be given

What we’re looking for:

An experienced Administrator working to strong administrative or customer service background, the ability to problem solve, prioritise requests and you must thrive under pressure and with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as an Administrator including;

Competent in the use of Microsoft Word, Excel

Excellent communication & Customer Service

Attention to detail, Highly organised and analytical

At least 5 GCSE’s (inc, English & Maths)

Desirable Requirements

Previous Customer Service knowledge and experience

Experience of the legal system

Ability to handle multiple enquiries

Benefits:

We’re always evolving our benefits to ensure we’re attracting and retaining great people.  Some of what you can expect includes: 

Car/Car Allowance

Salary sacrifice car scheme (Hybrid/Electric Vehicle)

Pension with a leading provider and up to 8% employer contribution

23 days holiday plus bank holidays

Personal Wellbeing and Volunteer Days

Private Medical Insurance

Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)

Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.

Personal development programme

If successful for the role, you will be based on site with our client – By applying for this vacancy you hereby give consent for your CV and details contained within to be submitted to our client as part of the assessment and selection process.

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us 

Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. 

.Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

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