Customer Service Specialist – Banking and Financial Services

Teleperformance has been recognised as a great place to work in the UK for 2023 and is currently seeking Customer Service Specialists for the Banking and Financial Services sector, with remote working options. Candidates must have at least one year of experience in this industry. The role offers a salary of £12.85 per hour, with full-time shifts available from Monday to Sunday. Successful applicants will undergo a six-week training programme, after which they will provide exceptional customer service across various communication channels. Background checks and specific language proficiency scores are required.

Customer Service Specialist – Banking & Financial Services (Remote)

Teleperformance certified as great place to work UK in 2023!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry

Start Dates: Sept/Oct 2025

• Salary: £12.85 per hour
• Location: Work From Home
• Shifts: Mon – Sun (Part Time not available)
• Training:  3 weeks then 3 weeks Grad Bay
• Contract: Permanent
• Background Checking:
  • Right to Work in the UK
  • Criminal Record Check
  • Credit Check
  • Any other associated checks

Please note we do not allow any time off/holiday requests within training or the first few weeks after this

Skills needed to be a Customer Service Representative

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature 
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding 
• Confident and proactive to deal with difficult situations and conversations 
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets 

Financial Sector – Key Responsibilities

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience.
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers 
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Remote working/work at home options are available for this role.