Tilt Recruitment
A national organisation in the social care and health sector is seeking a Business Analyst for a six-month contract in Greater Manchester, focusing on sales transformation and CRM implementation. The role involves collaborating with senior leaders to enhance sales processes and define a new operational blueprint. Key responsibilities include mapping existing sales procedures, supporting CRM selection, and driving cultural change towards a sales-oriented mindset. Candidates should possess experience in sales process improvement and change management, particularly within service-based sectors. The position offers a hybrid working model and is outside IR35, with an immediate start.
Business Analyst – Sales Transformation & CRM
Contract Role | Hybrid (some travel required) | Outside IR35
3–6 months initially
Based Greater Manchester
Would you like to use your analysis skills to help transform a growing organisation’s commercial and sales capability from the ground up?
Our client is a national organisation that has an excellent purpose within the social care/ health world. It is one that has historically grown through acquisition. As they enter a new phase of proactive growth, they are investing in building a sustainable, strategic sales and relationship management function.
Working closely with the Chief Commercial Officer and CIO, they are looking to hire an experienced analyst, who has worked on both tech and operational processes, and someone who has experience with Sales transformation and CRM systems; essentially to unleash the art of the possible and support the selection and implementation of a new CRM system.
You will be an experienced Sales Transformation & CRM Analyst/ Implementation Lead and you will help define and embed a new way of working – with a strong focus on sales processes, CRM strategy, and change management.
The business is changing approach within their current growth phase, to become more structured and sales-led. The technology is required to underpin and drive the change, as well as support the bid team, and existing commercial strategy.
They require someone to:
Map and analyse existing sales and referral processes across their branch network
Define new ways of working that help win planned tenders and optimise reactive referrals their clients (local authorities and healthcare settings/ providers)
Support the selection and implementation of a CRM that is fit-for-purpose, scalable, and embraced by the organisation
Champion cultural change by helping embed a sales and commercial mindset across the business, from regional managers to branch staff
As part of this role you will:
Work closely with the CCO, CIO, and bid/commercial teams to define a blueprint for future sales operations
Lead process mapping and improvement activities for sales, tenders, and referrals
Provide critical input into the selection of a CRM system and help shape its successful rollout
Develop clear recommendations for contact and data management, ensuring the business can track and act on leads and referrals
Engage with regional and branch teams to understand current challenges and demonstrate the ‘art of the possible’
Drive change management activities, from training and stakeholder engagement to incentives and adoption strategies
Ensure CRM adoption and usage supports measurable commercial outcomes
You will:
Be a commercially astute analyst, project lead or transformation consultant with experience delivering sales process improvement and CRM implementations
Have a strong understanding of sales functions, especially in environments where formal sales structures are newly forming
Possess demonstrable experience in change and cultural transformation, particularly in organisations new to sales thinking
Have experience working closely with both IT and commercial stakeholders to shape and implement system and process change
Pride yourself on excellent communication and influencing skills, with the confidence to challenge constructively and bring people on a journey
Have previous experience working in or with distributed, service-based organisations ie. health care, housing, social care, public services or local authority.
Our long standing and highly regarded client is at a pivotal point in their journey – with opportunity and change ahead. You’ll play a key role in defining how they engage their clients, win new business, and build a culture that’s equipped for sustainable growth.
This role outside of IR35 and is North West based, but a hybrid working model.
Rate c £(Apply online only) per day
Tilt Recruitment is acting as an Employment Business in relation to this role.
Apply now to be part of a transformation that truly matters.
Start date is ASAP
Source ⇲
joblookup.com