Account Manager

CBRE Global Workplace Solutions is seeking an Account Manager for their Facilities Management division in London. The role involves overseeing the national account, ensuring the delivery of high-quality FM services while fostering strong stakeholder relationships. Key responsibilities include managing hard and soft service delivery, maintaining customer relations, and overseeing P&L accountability. The ideal candidate should have relevant experience in contract or account management, preferably within a government or manufacturing context, along with a qualification in health and safety. Strong communication skills and commercial acumen are essential for this full-time position.

Account Manager
Job ID 228421
Posted 08-Jul-2025
Service line GWS Segment
Role type Full-time
Areas of Interest Engineering/Maintenance, Facilities Management
Location(s) London – England – United Kingdom of Great Britain and Northern Ireland
Job Role: Account Manager
Reporting to: Associate Director
Location: London
Job Purpose:
One of CBRE Global Workplace Solutions key divisions, Facilities Management, is seeking an Account Manager to take responsibility for the Account nationally across the UK.
As a Facilities Management Account Manager, you will be responsible for delivery of FM to The Account, working in partnership with all stakeholders to ensure a 5 Star service is delivered and always maintained.
Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.
Role Summary:

• Responsible for the day to day running of hard service delivery and soft service sub-contract management organising the site team and supply chain in order to meet contractual outputs and objectives
• Maintain customer relations including progress meeting, site visits, and obtaining referrals
• Managing & having accountability for the P&L and maintaining agreed profit margins
• Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
• Assist in the preparation of standard operating procedures, emergency and contingency plans
• Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
• Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re-tender

Person Specifications:

• Interested candidates must possess quantifiable experience within a similar role (Contract or Account Manager).
• Facilities Management experience
• Government or manufacturing environment would be desirable
• A qualification in health & safety (NEBOSH, IOSH) is desirable
• Strong commercial acumen and experience of managing a P&L are essential
• Excellent communication and management skills are essential