BNY
BNY seeks an Associate for Distributor Support Management within its UK Transfer Agency team, based in Manchester, UK, in a hybrid capacity. The role involves providing client service support to external clients and their investors via telephone and email, ensuring compliance with regulatory requirements, and participating in initiatives to enhance the client experience. Candidates should possess relevant education and 1-3 years of experience in financial services or client services. BNY promotes a culture of innovation and inclusion, offering competitive benefits and recognition as a leading employer in various industries.
Associate, Distributor Support Management – UK Transfer Agency Operations
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Associate, Distributor Support Management to join our UK Transfer Agency team. This role is located in Manchester, UK – HYBRID.
In this role, you’ll make an impact in the following ways:
- Work with external clients and their investors/distributors to provide client service support by telephone and email.
- Monitor inquiries to ensure completion within agreed service standards and escalate non-routine or complex issues to the appropriate team member
- Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
- Participates in internal activities and initiatives designed to improve the client/distributor experience.
To be successful in this role, we’re seeking the following:
- Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor’s degree may be beneficial, but not necessarily required.
- 1-3 years of total work experience preferred.
- Experience in a financial services operational area and/or client services preferred.
- Willingness to develop personal skills in AI/Digital Tools desirable.
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Source ⇲
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