Deputy Manager

Job Summary by the careerbalance.co.uk Team:

62Job Description:Job Description

AboutUs:

Hartwig Care, a distinguisheddomiciliary care company, proudly operates across multiple branchesin the vibrant regions of London, Surrey, Hertfordshire, and Kent.Our unwavering commitment is to offer a comprehensive range ofpersonalized care services, catering to individuals with diverseneeds and conditions. From providing support to the elderly andfrail to extending our services to individuals with learningdisabilities, we strive to create an environment that fosterscomfort, dignity, and independence all within the familiar andcherished surroundings of their homes.

Requirement: We are currentlylooking for a Deputy Manager who can work in our office located inChingford E4 9FA, Monday- Friday.

Employee Benefits:

• Employee AssistanceProgram – 24/7 counselling and online wellbeingresources.
• Wellnessplatform – Everything you need to reach your Healthand Fitness goals.
• Newsfeed andRecognition – A great place to boost company cultureand celebrate great work.
• Perksand Savings – Opportunity for saving money on dailyessentials and key life events.
• 20 days of paid holiday,plus bank holidays.
• Free DBS Check.
• Ongoing training and development.

MainResponsibilities:

• Manage client enquiries, providing information toprospective clients, and conducting home visits.
• Attend initial client interviews, assess needs, andidentify risks.
• Ensure clients receivenecessary information and documentation.
• Complete and maintain up-to-date clientpaperwork.
• Manage and monitor carepackages.
• Follow up on reported issues, recordin the Care planner, and forward to the relevant person.
• Report activities and concerns to representatives andprofessional networks.
• Handle complaints inline with the procedure.
• Recognize, assess,and meet the needs of service users.
• Liaisewith clients, representatives, care workers, Care Managers, andother professionals.

AdditionalResponsibilities:

• Ensure care worker visits reflect continuity andflexibility.
• Ensure visits occur on time withthe right care worker.
• Update care workers onclient visits, agency policies, and procedures.
• Receive information/reports from care workers verballyand in writing.
• Confirm and attend care workerreview bookings and Care Team meetings.
• Cross-reference actual bookings against planned bookingsfor correctness.
• Assist in service monitoringand improve client safety.
• Assist CareManagers in communicating with care workers regarding daily visitsand meetings.
• Answer calls and messages, takemessages, and divert calls within the telephone system.
• Log calls in the relevant places forfollow-up.

Idealcandidate qualities include:

• It is a fast- paced environment, the successful DeputyManager will be interpersonally confident and a pro-active teamplayer.
• Discretion and the ability to handleconfidential matters and sensitively.
• Have theability to thrive under pressure and good organisational andmultitasking skills.
• Showcase a high level ofattention to detail and be able to prioritise workload.
• Have excellent communication skills, always professionaland polite.
• Competence in Microsoft Officeproducts: Excel, Word, Microsoft Outlook
• Proactive and ability to use initiatives during complexsituations.
• Respect and reflect Hatwig Care’svalues at all times, which underpin Hartwig Care’s mission to‘provide care and support for ourclients’ by:

1. Being peoplefocused.
2. Reflecting a ‘can do’approach.
3. Striving forexcellence in everything wedo.
4. Having mutualrespect for everyone we work with, work for andsupport through our services

How to Apply:

If you are passionate about making a difference in thelives of others and meet the qualifications listed above, we wouldlove to hear from you. Please submit your CV and a cover letterhighlighting your relevant experience and explaining why you are agreat fit for this role to  and click the Apply Now button below to fill in our onlineapplication form.

Location: Enfield, England