Night Manager

The Night Manager position at Great Fosters Hotel offers an annual salary of £27,000, along with various benefits such as staff accommodation, holiday entitlement, and discounted services. The role involves overseeing a small team, providing guest security and service during night shifts. Responsibilities include reception duties, food and beverage service, and ensuring compliance with health and safety policies. The ideal candidate should possess customer service experience, a smart appearance, and supervisory skills. Great Fosters, a Grade 1 listed hotel in Surrey, features luxurious accommodations and dining options, catering to discerning guests.

NIGHT MANAGER

£27,000 per annum + monthly service charge payment

• Staff accommodation available for those relocating
• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday  

The Place

Great Fosters Hotel, the most recent addition to Alexander Hotels a private collection of 5 luxury hotels and spas of distinction just outside London.

A Grade 1 listed building in 50 acres of stunning gardens and parkland in Egham, Surrey.

5 AA Stars, 56 bedrooms spread across the Hotel and adjoining Cloisters and Coach House. A room or suite to meet every expectation. For dining the Award-Winning Tudor Pass with 3 Rosettes, as well as the Estate Grill which offers a delicious range of dining choices. A beautiful 14th century Tithe Barn is available for functions together with the Orangery, the Conservatory and a range of other meeting and private dining rooms.

Please see our website for a full list of facilities.

We are seeking a smart, responsible individual to head up our Night Porter team as Night Manager, offering guest security and customer service overnight.

 The Role

The Night Manager as part of the nights team cover a full range of guest services including reception, food and beverage service, security, cleaning tasks and banqueting setup duties. As Night Manager you will be heading up a small team of 2 responsible for guest care and security covering shifts for 5 nights per week

• 5 nights out of 7, 40 hrs per week, weekend shifts on a rota basis. Shifts are 22.30 – 07.00 per night.
• Guest care and service including guest check in and check out, answering/handling hotel switchboard, enquiry handling, preparing, and serving light snacks/meals, banqueting setups, bar service out of hours, general porter/concierge duties
• Security including completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
• Conference/Banqueting room setups where needed overnight, and some basic cleaning duties.
• Supervision and coaching of the Night team to ensure adherence to guest service standards
• Completion of rotas and timesheets on a weekly basis
• Ensure compliance with the health and safety policy during night-time hours

Requirements

• Smart appearance
• Friendly manner – even at Night!
• Customer service experience within a hotel/hospitality environment
• Mature approach to customer service and safety/security issues
• Must have 2 excellent references available to be checked.
• Experience of night shift working preferred
• Some supervisory experience and a team player and motivator to assist our small team

#hospitality #nights #nightmanager #service