Ingeus
The Service Delivery Manager position, which reports to the Regional Service Delivery Manager, is responsible for overseeing the delivery of volume, quality, customer service, and colleague-related measures. This role involves leading a team of Functional Assessors and Site Coordinators to effectively deliver the PIP benefit. Additionally, the Service Delivery Manager will provide coaching, mentoring, and leadership to the team members within their designated area, ensuring optimal performance and service delivery.
The Service Delivery Manager role reports to the Regional Service Delivery Manager (RSDM) and leads on the delivery of volume, quality, customer service and colleague related measures. They will lead a team of Functional Assessors and Site Coordinators to deliver the PIP benefit.
The role will coach, mentor and provide leadership to Functional Assessors and Site Coordinators’ within a designated te…
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