Customer Service Administrator

Job Summary by the careerbalance.co.uk Team:

52Job Description:Ethero, a leading recruitment agency, is actively recruiting for a Customer Service Administrator position on behalf of our esteemed client in Melbourne, Derbyshire. This excellent opportunity offers a 12-week temporary role with the potential for permanent placement.

Job Details:
– Location: Melbourne, Derbyshire
– Hours: 8.30 am 5 pm, Monday to Thursday Friday 08:30 3pm (Paid till 5pm)
– Salary: £10.42+ DOE
– Holiday: 20 days per annum plus public holidays
– Start Date: ASAP

Experience:
– Customer service: 1 year (preferred)
– Administrative experience: 1 year (preferred)

Licence/Certification:
– Driving Licence (preferred) Otherwise within a commutable distance due to location

Job Responsibilities:

The selected candidate will be responsible for delivering a professional administrative and customer service within the sales office. Key duties include: (training can be provided however computer literacy in a must)

– Receiving and processing orders using SAPMAN and Sage Line 50 software.
– Maintaining the product label software system and producing labels as needed.
– Managing electronic and paper-based document storage systems.
– Developing product knowledge to enhance customer experience.
– Ensuring compliance with work instructions, quality systems, and audit requirements.
– Collaborating with Department Managers to provide support and prepare documentation/presentations.
– Providing informative statistics from financial/production data.
– Understanding the preparation and processing of packing/shipping documents for export orders.
– Handling the preparation, sign-off, updates, and storage of Product Specification sheets.
– Performing ad hoc duties, including general housekeeping.

Skills Required:
– GCSE in English and Maths.
– High level of accuracy and attention to detail.
– Strong communication skills (verbal and written).
– Team player with relationship-building abilities.
– Planning and organizational skills with the ability to multitask and prioritize.
– Methodical and thorough approach to work.
– Self-motivated and independent, demonstrating task prioritization.
– Proficient in standard office IT packages (Word, Excel, PowerPoint).
– Sage 50 knowledge would be advantageous.

Benefits:

– Canteen facilities
– Company pension
– Free on-site parking

If you are ready to embrace this exciting opportunity and can reliably commute to Melbourne, Derbyshire, or plan to relocate before starting work, we encourage you to apply. Join our client’s team and be part of a dynamic and rewarding work environment!
Location: East Midlands, Derby