Complaints Call Handler

Job Summary by the careerbalance.co.uk Team:

88Job Description:Complaints Call Handler for Royal Mail.

Pertemps are offering an exciting opportunity to join our esteemed client, Royal Mail in Bangor. We are seeking experienced Complaints Call Handlers for a period of 12 weeks to provide exceptional customer service by addressing queries, resolving issues, and finding solutions over the phone. If you have a background in call centres or complaints handling, this could be the perfect role for you.

Responsibilities:

• Respond to a high volume of customer queries and complaints in a call centre environment, adhering to specified call handling times.
• Professionally resolve customer inquiries and complaints.
• Utilise multiple computer systems for updating customer records, parcel tracking, information retrieval, and call detail recording.
• Meet individual call quality and volume Key Performance Indicators (KPIs) while supporting team members in achieving company objectives.
• Start Date: Monday, 19th February.,

Working Hours:

Working three days a week, with shifts scheduled between 8am and 6pm, Monday to Friday. Saturdays 8am to 1pm, and Sundays 9am to 2pm.

Compensation and Benefits:

• Competitive hourly rate: £11.77 per hour and £14 per hour on the Sunday shift
• Comprehensive two-week training program
• Ongoing support and coaching

Essential Requirements:

• Successful candidates will undergo a DBS check
• Previous call centre experience is essential
• Excellent IT skills with proven experience of using multiple systems
• Must be able to read, speak and write in Welsh 

Don’t miss the opportunity to work for a reputable brand and grow in your career. Register your interest by clicking ‘APPLY’ today.

Join us in delivering exceptional customer service and making a difference in the parcel delivery industryLocation: Wales, Bangor