Caseworker

A leading UK road safety charity is seeking a Caseworker in the Thames Valley region to support individuals and families affected by road crashes. The role involves providing trauma-informed care, managing a caseload, and advocating for victims within various services. Successful candidates must reside in the Thames Valley area, have a full UK driving licence, and experience in frontline support services. The position offers £26,000 per year on an initial one-year contract, flexible working hours, and opportunities for professional development. The charity values diversity and encourages applications from all backgrounds.

Join our client as a Caseworker
– Thames Valley Region
– To apply for this role, you MUST be a resident in the Thames Valley area.

About Our Client They are the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets.

Since 1995, they have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured.

Their mission goes beyond recovery; they campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.

This year, they celebrate 30 years of life-changing work, and are looking for a committed and compassionate Caseworker to help them continue making an impact.

If you are based in the Thames Valley region and want to help people at their most vulnerable moments, this could be the role for you.

Every 20 minutes, someone is killed or seriously injured on UK roads.

For families affected, the emotional and practical challenges are immense.

As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one.

Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.

This role is flexible, allowing you to structure your own working pattern within weekdays from 6 AM to 8 PM.

While travel is required, you’ll have control over your diary.

The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.

Key Responsibilities Providing direct support to road victims and their families in the Thames Valley region, following our client’s trauma-informed model of care.

Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.

Undertaking comprehensive needs assessments and creating individualised support plans.

Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones.

Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.

Advocating for victims within medical, legal, and social services to ensure their voices are heard.

Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.

Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.

Maintaining accurate case records in compliance with data protection policies.

Engaging in external clinical supervision to manage personal resilience and well-being.

Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.

What They Offer £26,000 per year (initial one-year contract, with funding in place and potential to extend).

Flexible working hours—working pattern can be shaped around your needs.

Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).

Death in service benefit, to the value of 2 x salary.

36 days annual leave, including bank holidays and compulsory end of year shutdown.

Employee assistance program, including counselling, legal and financial advice.

External trauma consultant support to aid in caseworker resilience.

Structured induction, training, and ongoing development including in trauma-informed support and risk management.

Who They’re Looking For Essential Requirements: A full, clean UK driving licence and access to your own vehicle.

Resident in the Thames Valley area.

Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.

Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.

Competency in I.T skills to work remotely.

Desirable Experience: Comprehensive understanding of the processes involved in the criminal justice system and coronial process.

Personal Qualities: Self-motivated and resilient—able to navigate emotionally challenging situations.

Empathetic and compassionate, with a commitment to helping others.

Adaptable and creative, able to tailor support methods to individual needs.

Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.

Equality, Diversity & Inclusion Our client is passionate about creating an inclusive workplace that values diversity.

They welcome your application whatever your background or situation.

They particularly welcome applications from those who are part of the global majority, the LGBTQIA community or disabled.

They are proud to be a disability confident employer.

They don’t want you to ‘fit’ their culture, they want you to enrich it.

So, if you have a passion for making a difference and share in their vision for a world where no one is killed on our roads, they would love to hear from you.

ADZN1_UKTJ