Night Duty Manager

Leonardo Hotels is seeking a Night Duty Manager to support its diverse team in delivering exceptional customer service. The role offers numerous benefits, including employee referral bonuses, discounted hotel stays, a pension scheme, and generous holiday entitlement. Candidates should possess strong operational knowledge, excellent customer service skills, and the ability to lead a team effectively. Responsibilities include planning daily operations, supervising staff, resolving customer complaints, and maximising sales opportunities. With over 270 hotels across the UK and Europe, Leonardo Hotels provides a dynamic environment for personal and professional growth as it continues to expand.

Be Yourself – Be Happy

We have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.

We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.

Why come and work for us?

• Earn thousands by referring a friend to work with us
• Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
• Company Pension Scheme, Life assurance & Wellbeing support
• 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
• The opportunity to work for a well-respected brand where people development is at the heart of our culture
• An array of learning courses in which you can attend – the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
• Leo Points earn performance based points and use them towards that desired product you’ve been meaning to buy or hey even that well deserved day off!!
• Employee of the month earning you a little bonus and fame for that entire month.
• Flexible working hours- shift working is what we do but not split shifts we want you to have a work-life balance too
• Meals on duty
• Monthly / Quarterly engagement activities – we like to have fun while working hard
• Annual Charity Event Day- we help and support our communities
• Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience we expect:
Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
Background in branded hotels or restaurants is preferred so you will understand how we work
Excellent Customer service skills, standards driven, good organisational skills
To be able to make decisions in a fast paced environment and to enjoy it
To be great at up-selling anticipating customer needs as well as improving the bottom line
To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
Ability to communicate to and motivate your team providing day to day leadership and direction
Be able to use computer systems we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:
To plan and ensure the hotel is ready for the days business preparing for the morning meeting and sharing information with the team
To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
To encourage the team to maximise sales opportunities
To ensure prompt resolution of customer complaints
To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; theres never been a more exciting time to come join us!

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