Maintenance Team Leader

Thistle Marble Arch is a 4-star hotel located near Oxford Street, offering 692 stylish bedrooms, unique dining options, and 13 meeting rooms. The Maintenance Team Leader plays a key role in ensuring the hotel's operations run smoothly, overseeing both planned and reactive maintenance. This position requires leadership skills, attention to detail, and a commitment to guest satisfaction. The hotel offers numerous benefits, including career development opportunities, financial well-being support, and wellness resources. Thistle Marble Arch values inclusivity and encourages diverse applicants to join their vibrant team dedicated to delivering excellent guest experiences.

Thistle Marble Arch

The Marble Arch Hotel, one of our 4-star properties from the “by Thistle” collection is located just off Oxford Street and a short walk from the West End and Hyde Park. With 692 stylish and spacious bedrooms, unique dining spaces, and 13 meeting rooms, join an exciting and vibrant team to help deliver an excellent guest experience.

What you’ll be doing

As Maintenance Team Leader, you will play a hands-on role in maintaining the smooth operation of our beautiful hotel. From the guest rooms to the plant room, and everything in between, you’ll ensure the hotel is always running at its best.

You’ll lead by example, inspiring your team to carry out planned and reactive maintenance with precision and pride. Whether it’s fixing a small issue or supporting larger projects, your expertise and attention to detail will contribute to creating a seamless and extraordinary guest experience.

• Supporting the Maintenance Manager in delivering a proactive maintenance program across the hotel.
• Leading and motivating the maintenance team to ensure work is carried out efficiently and to the highest standard.
• Responding swiftly to maintenance requests, minimizing disruption to guest experiences.
• Conducting regular inspections to ensure all areas meet health, safety, and legal standards.
• Assisting with cost control and supplier management to maintain a well-functioning department.

What you’ll bring

• Leadership skills that inspire a collaborative and proactive team.
• A detail-oriented mindset, ensuring everything is in top condition.
• A genuine passion for creating positive guest experiences.
• Practical knowledge of maintenance operations, ideally in a hotel or similar environment.
• A commitment to safety, compliance, and cost-effective practices.

What you’ll get in return

As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.

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