Waiter/ess

Maison Estelle is a private members club located in a Grade I-listed Georgian townhouse in Mayfair. It fosters a welcoming environment for individuals who value connection without pretence. The club emphasises well-being and personal growth, offering various benefits, including exclusive staff rates, social events, and wellness resources. Employees enjoy perks such as 28 days of holiday, a health cash plan, and opportunities for professional development. Responsibilities include creating exceptional dining experiences, maintaining service standards, and ensuring member satisfaction. The ideal candidate should have luxury hospitality experience, strong communication skills, and a passion for hosting.

Who are we?

Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.

Whats in it for you?

At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across Ennismore brand.
• Birthday day off
• Goes without saying, but we will feed you during your shift.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Recommend-a-friend bonus scheme.

BENEFITS

• WSET qualifications
• 28 days holiday inclusive of bank holidays (increasing with length of service), pension and life assurance.
• Inclusion in the Tronc scheme.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Goes without saying, but we will feed you during your shift.
• Lots of opportunity to develop your skills and progress internally.
• Regular team get togethers, from regular team drinks to bi-annual parties.
• Opportunities to join one of our committees and influence how we do things, how we socialise and how we support the local community.
• Great incentives and reward programmes including recommend a friend bonuses, employee of the month and much more.

WHAT YOU WILL DO

The key responsibilities for this role will include but are not limited to:

• Creating an exceptional dining experience for members and their guests.
• Presenting menu and provide detailed information when asked including allergens information.
• Making sure all service mise en place is ready in advance; including table set-up, cutlery, napkins, salt and pepper filled, etc.
• Meeting with restaurant colleagues to review daily specials, changes on the menu and service specifications for reservations.
• Supporting, training, and developing any new members of the team and making them feel welcome.
• Up-selling additional products as and when appropriate in a subtle and conversational manner.
• Taking accurate food and drinks orders, using our till system, ordering slips or by memorisation as appropriate.
• Checking dishes and dining utensils for cleanliness and presentation and reporting any problems to the culinary and management teams.
• Presenting the bill and processing payments in line with our standards and SOPs.
• Arranging table settings and maintaining a tidy dining area.
• Removing dirty items from tables to avoid clutter in a timely manner.
• Feeling empowered making a decision that will enhance the member experience or defuse any complaints which may arise.
• Adhering to all Health and Safety procedures particularly relating to food and beverage items.

PERSONAL PROFILE

• Proven experience in a luxury / lifestyle multi-outlet food and beverage operation.
• Stays up to date with current hospitality food trends and best practices.
• Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
• A genuine passion for hospitality and hosting.

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