Maison Estelle
Who are we? Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion. Whats in it for […]
Who are we?
Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Whats in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 30 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
WHAT YOU WILL DO
The key responsibilities for this role will include but are not limited to:
- Ensure best standard of service is provided to members and clients in the organisation and delivery of private events in the club.
- Work closely with the operations team in the club to bring events to life.
- Preparing all relevant event documentation including contracts, function sheets, floor plans, table plans, place cards, menus etc
- To maintain accurate, up to date reports and information.
- Act as ambassador for the club and consistently achieve a high level of customer satisfaction.
- Ensuring effective liaison with the member/client to create accurate and complete proposal documents to ensure the club team delivers the event as per the clients request
- Exhibit a positive attitude and build trust with clients, ensuring commitments are met and expectations are exceeded by understanding their needs and priorities.
WHO WE ARE LOOKING FOR
- Proven experience working in private events and in a luxury / lifestyle multi-outlet food and beverage operation.
- Flexibility with working hours, including evenings and weekends, due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management, and members.
- Excellent interpersonal, networking, time management and organisational skills.
- Passionate about delivering exceptional guest experience with keen attention to detail.
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Source ⇲
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