Maison Estelle
Maison Estelle is an exclusive private members club located in a Grade I-listed Georgian townhouse in Mayfair. It aims to foster a sense of community and belonging among its members while offering personalised service and discretion. Members enjoy numerous benefits, including biannual socials, staff discounts, and a supportive work environment. The club seeks an experienced manager to oversee daily operations and ensure a high-quality experience for members. Ideal candidates should possess strong leadership skills, knowledge of food and beverage management, and a passion for hospitality, as well as the flexibility to work evenings and weekends.
Who are we?
Maison Estelle is a private members club set in a Grade I-listed Georgian townhouse on Grafton Street, Mayfair. A hosted home, bringing people together that have plenty to say and nothing to prove. A new school club (no rules), with old school values of personalised service and discretion.
Whats in it for you?
At Estelle, we prioritise your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates and biannual socials. Nurture your well-being with stocked colleague spaces and staff food. Engage in forums shaping The Estelle Way. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
- Biannual company socials plus smaller social and sports groups.
- Exclusive staff rates and F&B discounts across Ennismore brand.
- Birthday day off
- Goes without saying, but we will feed you during your shift.
- Added protection of our pension, health cash plan and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Recommend-a-friend bonus scheme.
The key responsibilities for this role will include but are not limited to:
- Managing the day-to-day operations and activities within the Parlour and Basement ensuring the team deliver an exceptional hosted experience for our members.
- Reviewing sales and beverage costs and GPs, and reconciliating any discrepancies in accounting.
- Liasing with Reservation Depts & host teams to ensure a maximised & cohesive member journey throughout the club.
- To ensure that an effective table reservation system is being used effectively to maximise revenue.
- Assisting in menu planning and pricing and deliver a rich programme of events and original unique selling points which keep our members coming back.
- Proactively managing any member complaints ensuring we follow up so that our members and their guests leave happy with a positive lasting impression.
- Maintaining all department control procedures to ensure the safe delivery of all food and beverage related products in line with UK food safety and health and safety legislation.
- Ensure that the reservations and CRM system is updated with members individual preferences.
- Overseeing creation and development of all training for your team and make sure all colleagues attend training.
- As part of the Management team, delivering the Senior Leaderships Teams vision for the direction and strategy for the whole club in line with the companys expectations.
Who we are looking for:
- Proven experience managing a high-volume late-night venue in a luxury / lifestyle operation.
- You are an inspiring leader who relishes taking responsibility for running late night food and beverage teams and departments.
- Confident in using purchasing, health and safety and food safety, payroll and rota systems.
- Comprehensive knowledge of food and beverage GP %s, costings and budgeting is a must.
- Stays up to date with current late-night food and beverage trends and best practices.
- Experience in curating a calendar of interesting and creative events within a luxury lifestyle environment.
- Must be able to work flexibly including evenings and weekends due to the operational hours of the club.
- Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members.
- A genuine passion for hospitality and hosting.
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Source ⇲
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