Pre Tenancy Manager

Charters, a part of the Lomond network, is seeking a Pre-Tenancy Manager for their Southampton office, offering a salary between £25,500 and £27,500 depending on experience. The role involves managing pre-tenancy documentation, serving as a liaison between landlords and tenants, and resolving deposit disputes. Ideal candidates will have experience in Lettings Management, knowledge of the UK rental market, and strong communication skills. Charters provides various employee benefits, including a spending app, well-being resources, enhanced family leave, and support for professional development, fostering a diverse and inclusive workplace.

Welcome to Charters, we’re known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to have 10 offices and over 150 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.
Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Pre-Tenancy Manager in our Southampton office. The salary for this role is £25,500 – £27,500 depending on ecperience.
Let’s talk about the role. It involves
Handling all documentation related to the Pre-tenancy process, including inventory reports, check-in reports, deposits and pre-tenancy compliance
Act as the main point of contact for both landlords and tenants throughout the pre-tenancy process, providing regular updates and addressing any concerns or queries promptly.
Assist in resolving any disputes regarding deposits, liaising with both landlords and tenants to reach fair and amicable resolutions. Including submission of dispute paperwork.
We’re not just looking for someone who fits our team; we want to be a good fit for you too! We’re looking for individuals with qualities such as;
Previous experience in Lettings Management or a related field
Knowledge of the UK rental market would be highly beneficial
Strong attention to detail and excellent organisational skills
Effective communication skills, both verbal and written, with the ability to liaise confidently with landlords, tenants, and third-party contractors
Here’s what you can look forward to:
Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
Our Employee Assistance Programme offers free counselling support sessions.
Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
Celebrate your loyalty with special days and celebrations for length of service.
We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!