Pertemps Managed Solutions
Job Summary by the careerbalance.co.uk Team:
135Job Description:Call Centre Agent
Location – Middlesbrough – some home working available after a qualifying period
Start date – Several start dates throughout January and February 2024
Hours – full time, 37.5 hours between 7am-11pm Monday-Sunday
The role:
As a Call Centre Agent, you will be first point of contact for our clients’ customers.
- Dealing with a variety of queries, escalations and complaints.
- Taking between 70 – 90 calls a day – some can be very quick.
- You will be a keen listener, hearing customers queries, offering immediate solutions, managing their objections to come to a resolution or escalating where necessary.
- You will effectively solve queries to come to a suitable solution for customers and the client.
What we are looking for:
- Call centre skills are key – whether this has been in retail, hospitality, recruitment or call centres, we would be keen to hear from you!
- Motivated
- Problem solving skills
- Great listening and empathy skills
What we can offer you:
- Bonuses and incentives
- Full training on offer
- Some homeworking is available after a qualifying period.
- Full training and development opportunities on offer
- Company initiatives – social events,
- Company pension
Location: North East, Middlesbrough
To apply for this job please visit joblookup.com.