Restaurant Manager – South Ascot

The Restaurant Manager role in Windsor, offering a salary of £48,500 plus service charge, entails overseeing all restaurant operations in collaboration with the Head Chef, Assistant Manager, and service team. Key responsibilities include leading and training the team, managing budgets and performance standards, and ensuring exceptional guest experiences compliant with regulations. The ideal candidate will possess a hotel management diploma, prior five-star experience, and strong leadership skills, alongside a deep understanding of the hospitality industry. Blue Arrow is committed to providing equal employment opportunities and values diversity in the workplace.

Job Description
Job Role – Restaurant Manager
Rate of pay – £48,500 (+service charge)
Location – Windsor (Must Drive)
POSITION OVERVIEW
? To be responsible for the smooth running of all restaurant services through close liaison with the Head Chef, Assistant Manager and service team.
? To develop a well-structured team of food and wine service motivated to deliver the highest levels of service and guests care and exceed expectations at all times.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards
? Mentor, train & coach team members – includes day-day coaching & OTJ training & formal training
? Manage shift coverage, work load & resource distribution within & across teams
? Monitor & evaluate team performance & conduct PDPs for team supervisors
? Interviewing, hiring, induction & succession planning of staff
? Manage departmental budge, P&L, Payroll
To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests
? Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen & uniform care
? Identify, implement & monitor new standards to enable service excellence
? Ensure all team members are enabled to deliver consistently excellent service
To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines
? Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records
? Manage & monitor an effective billing and cash management system i.e. Micros point of Sales
? Proactively monitor & respond to guest comments & feedback
? Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards
To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth
? Review & update menus to reflect Hotel status, industry trends & guest needs
? Manage & maintain excellent condition & care of furniture, fixtures & equipment etc
? Manage appropriate stocking & usage of linen, glassware, china & silverware
? Ensure all team members display excellence in personal grooming & hygiene
To conduct sales & marketing activities in order to drive business growth & profit
? Contribute to the preparation & implementation of F&B marketing plan
? Plan, implement & monitor sales promotions & marketing activities as needed
? Manage day-day brand business to maximise sales
? Stay ahead of hospitality market trends & assess competition as needed
To provide effective day-to day communication with guests, colleagues & teams
? To work across brands & partner with colleagues to harmonize procedures & share knowledge
? To lead & facilitate Brand team meetings
QUAIFICATIONS & DESIRABLES
? Hotel management diploma or university degree
? Previous experience in a five star environment
? Experience within a leadership role
? Fluent written and spoken English
? Sound knowledge of the hospitality industry
? Business acumen and experience of budget management
? Proven financial success and ability to analyse data
? Service excellence
? People management experience
? Driven
? Immaculate appearance

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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