Restaurant Reservations Sales Consultant

Maybourne is seeking a Restaurant Reservations Sales Consultant to join its Reservations team, which manages prestigious properties such as Claridge's and The Connaught. The role involves processing reservations, maximising revenue through cross-selling, and ensuring exceptional guest experiences. Candidates should possess strong interpersonal skills, attention to detail, and a commitment to quality service. The company offers a supportive environment, career development opportunities, and a competitive salary package, alongside benefits such as enhanced family leave, wellness support, and employee discounts. Eligibility to work in the UK is required for applicants.

We are seeking an exceptional Restaurant Reservations Sales Consultant to join the Maybourne Reservations team.

Maybourne owns and manages Claridge’s, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera.

At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

Main Duties & Responsibilities

As a Restaurant Reservations Sales Consultant you will be responsible to process reservations received via both verbal and non-verbal communication methods whilst at all times maximising revenue and dealing with the day to day administration of the Reservations Sales Office.

Your duties will include, but will not be limited to:

• Making reservations across all Food & Beverage outlets for Claridges, The Berkeley and The Connaught to the required standards;
• To maximise restaurant revenue through cross-selling and up-selling;
• To maximise restaurant revenue by paying attention to agreed cover restrictions and employing cover maximisation and cross-selling techniques plus product knowledge;
• To be able to make an individual reservation to the required standard, adhering to Maybourne policies, relating to telephone standards, cancellation policies and written confirmations;
• Creating renowned memorable experiences for our guests.

Successful candidates for our Restaurant Reservations Sales Consultant opportunity will:

• Provide intuitive service, with absolute understanding of our guests’ needs, to create exceptional service experiences that result in lasting memories;
• Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
• Have ideally worked in a similar role within a hotel environment, however, this is not a prerequisite.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills;
• Strong customer care skills and ability to work under pressure, with excellent attention to detail;
• A high standard of personal presentation with a confident, professional and welcoming personality.

Who thrives here?

You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the details to anticipate what others need. You are looking for a career, not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role.

We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.

Wellbeing Support

• Subsidised monthly masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline.
• On- and off-site Occupational Health Service.
• Death-in-Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work Scheme.

Recognition and Career Development

• Referral Scheme Introduce a Star, where you can earn up to £1,500*.
• Colleague recognition and award programme with generous prizes.
• Additional paid day off to celebrate your birthday.

Memorable Experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues’ Children’s Party, etc.).

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Maybourne manages Claridge’s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory some of the world’s most renowned hotels.

Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to anticipating every need, at any moment, for any guest.

Our Corporate Office houses departments with a global focus, working across all our properties. These departments include Sales, Marketing, PR, Global F&B, Reservations, Revenue, Retail, Human Resources, Legal, Guest Experience, Finance, Construction & Projects, Design, and IT. Working collaboratively, these teams come together to create stories of distinction that set our properties apart.

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