123 Recruitment and Training
Job Summary by the Career Balance Team:
The role involves working on behalf of a major multimedia provider and making outbound calls to new and existing customers. The campaign is divided into four sub-campaigns: Prospect, Value, Upgrades, and Welcome Back. In each campaign, the primary focus is on discussing TV packages, such as Sports, Cinema, Netflix, and Disney+, with the opportunity to upsell broadband packages. Building rapport with customers is crucial in order to conduct effective needs analysis and offer suitable packages.
Job Description:
The Role
Working on behalf of the major multimedia provider , you will be responsible for making outbound calls to new and existing customers. The campaign is split into 4 sub-campaigns:
· Prospect – Contacting potential customers to discuss the current offers with and offer the best deals and packages to suit the customer’s needs.
· Value – Contacting existing/previous customers who have recently cancelled part of their package and offering exclusive deals and offers for the customer to reinstate their package.
· Upgrades – Contacting existing customers to perform an account review and ensure they are getting the best value for money, whilst also meeting the customers needs and offering additional products and services.
· Welcome Back – Contacting previous customers who have cancelled their package and offering the best deals and special offers available to win the customer back and join up to again.
In all campaigns of the role, you will primarily be discussing TV packages (Sports, Cinema, Netflix, Disney+), with the opportunity to upsell on broadband packages. A great amount of rapport must be built with the customers to ensure you perform an effective needs analysis to offer the most suitable packages.
The Role
Working on behalf of the major multimedia provider , you will be responsible for making outbound calls to new and existing customers. The campaign is split into 4 sub-campaigns:
· Prospect – Contacting potential customers to discuss the current offers with and offer the best deals and packages to suit the customer’s needs.
· Value – Contacting existing/previous customers who have recently cancelled part of their package and offering exclusive deals and offers for the customer to reinstate their package.
· Upgrades – Contacting existing customers to perform an account review and ensure they are getting the best value for money, whilst also meeting the customers needs and offering additional products and services.
· Welcome Back – Contacting previous customers who have cancelled their package and offering the best deals and special offers available to win the customer back and join up to again.
In all campaigns of the role, you will primarily be discussing TV packages (Sports, Cinema, Netflix, Disney+), with the opportunity to upsell on broadband packages. A great amount of rapport must be built with the customers to ensure you perform an effective needs analysis to offer the most suitable packages.
Location: Sheffield
To apply for this job please visit joblookup.com.